User Terms and Conditions

This page sets out the rules that govern use of our platform and the relationship between you and us. It explains your responsibilities as an account holder, the conditions for taking part in promotions, how deposits and withdrawals are handled, and how we resolve disputes. By using our services you accept these terms, so please read them carefully. We use plain language where possible and will apply these rules fairly and consistently.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that takes place under your account. You must provide accurate and up to date information when registering and notify us of any changes. We may set account limits, such as deposit or wager caps, and you must comply with those limits.

Account verification

We may require identity verification at any time, and verification is required before processing withdrawals. You must provide documents or other information reasonably requested by us to confirm your identity, address or source of funds. Failure to complete verification may result in suspension or restriction of your account.

Eligibility requirements

To open and hold an account you must meet our eligibility criteria. This includes being at least 18 years old and legally permitted to use online gambling services in the place where you are located. We permit one account per person unless we have agreed otherwise in writing. Accounts used in breach of eligibility rules may be closed and funds withheld pending investigation.

Acceptable platform use

You must use the platform lawfully and without attempting to manipulate games, promotions or system functions. Prohibited activity includes fraud, collusion, bonus abuse, attempting to evade account limits and money laundering. We monitor user activity and may investigate or restrict accounts where we suspect prohibited behaviour. If we detect a breach we may suspend or close your account and withhold funds while we investigate.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms and conditions that apply in addition to these general rules. Eligibility, wagering requirements, eligible games, maximum bet rules and time limits are set out with each promotion. Bonuses are non-transferable and may be revoked if we determine a promotion has been abused. We reserve the right to change or cancel promotions at our discretion.

Deposits and withdrawals

Deposits must be made using payment methods we accept. We may apply minimum or maximum limits and hold or reverse transactions where required. Withdrawals are subject to verification and standard checks; we may request additional documentation or evidence of payment source. Processing times and any fees depend on the payment method and are provided at the point of transaction. We may delay, refuse or return withdrawals where required to comply with our checks or to prevent suspected abuse.

Withdrawal checks

Before releasing funds we will carry out identity and transaction checks. This helps protect your account and our platform. Where delays occur we will contact you and outline any required steps.

Dispute resolution

If you have a complaint please contact our support team so we can try to resolve the issue. We aim to investigate and respond promptly. If you remain dissatisfied after internal review you may seek independent advice. We will cooperate with any lawful requests from authorised bodies in relation to disputes.

Updates to terms and conditions

We may update these terms from time to time. We will notify you of material changes by posting updated terms on the site or by other reasonable means. Continued use of your account after changes are posted indicates your acceptance of the revised terms. We may also suspend or close accounts where changes cannot be reasonably accommodated.